After purchase/ Processing order
When you place an order, you have 8 hours to contact our customer service and request a cancellation. Please provide us the order information (order nu...
Tue, 14 May, 2024 at 10:05 AM
I placed my order, but I haven't received my confirmation email yet. 1. Check your Spam/Junk folder to make sure it has not been filtered. 2. Th...
Tue, 14 May, 2024 at 9:49 AM
Yes, your payment is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a debi...
Tue, 14 May, 2024 at 9:50 AM
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circums...
Mon, 23 Sep, 2024 at 5:20 AM
Tracking information may not be updated immediately for some reasons, such as: - The tracking number has just been created. After being sent out, your t...
Mon, 23 Sep, 2024 at 5:26 AM
Possible reasons for your package being returned to the sender might include: - Your shipping address is incorrect/insufficient. - The addressee ref...
Tue, 14 May, 2024 at 10:12 AM
We are sincerely sorry to hear that you have not received your package as indicated. Please kindly try these steps to locate it: - Check if the shipping ad...
Tue, 14 May, 2024 at 10:14 AM
As soon as you place your order successfully, you can see the order number. You can take screenshots for note again. In addition, your order number can ...
Tue, 14 May, 2024 at 10:14 AM
In regards to the payment, you will receive 2 receipts with orders that have been applied free delivery fee and 3 receipts with orders that are applied deli...
Mon, 23 Sep, 2024 at 4:27 AM
If you'd like to modify your design, please provide us your order information (order number/email/name/phone number) via our support email so that we ca...
Mon, 23 Sep, 2024 at 4:46 AM