When you place an order, you have 8 hours to contact our customer service and request a cancellation.
Please provide us the order information (order number/email/name/phone number) and let us know the reason you want to cancel the order, because we may be able to assist you in resolving the issue you are encountering without the necessity of canceling your order.
We will do everything we can to fulfill your request. But please note that we cannot change an order once it has been put into production.